Ace Movers Pty Ltd

I am extremely disappointed in the value of the service I received. I was charged 7h for moving two truckloads less than one kilometre. I had stated that I had to move a 4bedroom house at time of booking so why they came with such a small truck is beyond me. I moved more than your men did in my van.

I moved all the boxes myself. The move was not finished in a day despite me doing the majority of the work. I had to return the next day to complete the move on my own. All up these guys moved approximately 1/3 of my house.

Then there is the fact that they did not give me a complete run down of costs following my booking meaning the moving team left in the uncomfortable position of having to reveal a number of hidden costs. I tried to resolve the concern with manager, Nick and we was rude and abusive so here’s his 1-star review hoping others don’t fall into the same trap.

Move size: 4 Bedroom Home Service cost: $1185

They were booked for 8am but didn’t arrive until 8:40am. No apology for the delay.

I had dismantled most of the stuff to try to keep my costs down and make the job quicker but this didn’t make any difference. They dragged their feet to make the most out of me that they could.

They left so much at my old property that I had to make multiple trips back to collect my belongings.

They spent most of their time on their mobile phones talking to family or friends. This slowed them down further.

They didn’t “mantle” my washing machine which they just dumped in the laundry room not even putting it in place or my sons bed which they left completely unassembled.

They only allowed 24 hours for me to check for damages to make a claim on their insurance which I was unable to do as I had to vacate fully the other property still and assemble my washing machine myself to use it before discovering that my dryer was damaged from the move.

They held my fridge / freezer ransom until I paid them $1435 based on $150 plus GST for 9 hours even though the quote verbally and in text was for $150. Who quotes without GST in this day and age. Misleading. They did mention GST but that seems to refer to the service fee of credit cards NOT the overall cost. I mentioned this in an email to them but they never replied. Big surprise!

They promised I would receive my invoice after I paid but I had to chase them up.

They damaged a cabinet I had and refused to fix it. Saying it was loose before the move yet if that was the case they never brought that to my attention.

All in all I had to make 8 extra trips myself due to the amount of items they left behind. They didn’t offer to return to collect the rest even at further expense to me.

The fact that they gave so little time to check for damages to make a claim and wouldn’t cover the damages they caused that I did tell them about on the day means that I would never recommend them for moving anything.

I was paying a mid range price for professionalism and insurance coverage but I got neither. Quite frankly I feel I could have gone with a cheaper mob and had better service.

Move size: 4 Bedroom Home Service cost: $165

I had a terrible experience with this company. They sent inexperienced staff who needed constant direction on how to move my belongings, making the entire process stressful and time-consuming, they quoted me for a smaller truck, which ended up being too small for all my items. And they forced me to pay twice for the delivery, which felt like a deliberate tactic to overcharge.

Secondly, they refused to take my coffee table, claiming it had a glass top and there was no room in the truck. This was a blatant lie, as there was clearly enough space. Their excuse was that the coffee table could damage their truck, which was ridiculous and unfounded.

To top it off, their customer service was incredibly rude and dismissive when I called to address these issues and said it was after 24 hours which is not in the terms and conditions but i already addressed over the phone I would not recommend this company to anyone looking for a reliable and professional moving service.

Move size: 3 Bedroom Home Service cost: $890

If I could leave 0 star I would. Never have I been more anxious, stressed and upset whilst moving house from hiring these so called ‘removalists’.

Where do I start? I was verbally abused, sworn at and screamed at by their manager Sam. Because THEIR removalists put our 10k mattress on the back of their dirty truck when we had clearly instructed them to put the mattress in the protector bag which was sitting on top of the mattress when they moved it!! They then lied and claimed we never asked them to do this. Absolute liars and cheats!

I cannot believe the degree of unprofessionalism, and genuine lack of care that this company has. Do not hire them.

The fact that their company slogan is “stress free moving” is an absolute laugh. Oh and they charged us $690 in total. Our mattress is now covered in stains and dirt. 10k down the drain.

DO NOT HIRE.

Move size: 3 Bedroom Home Service cost: $690

TLDR: 2.5 hours late, damaged items, screamed at me, lied regarding breaking an item, all our furniture left on the street (not in the truck) with no one watching it, assume they will take the maximum time quoted.

I have immigrated 3 times in my life and moved at least 20+ times (army brat) and I have never experienced such a horribly unprofessional and rude team. After breaking a $200 cat tower, trying to gaslight my husband by saying it's not broken (despite one of the towers clearly being snapped), taping it together and balancing it to claim they've fixed it, leaving our stuff on the road (not in the van) without anyone keeping an eye on it (we have no clue yet if anything has been stolen, but I'd be surprised if nothing was stolen as it was there for hours), starting 2 hours late and not even being prepared enough to bring a drink bottle - i called the office to see if they had some men who could come and help so we could finish before midnight (I had been told the two men started at 5am with no breaks, which is illegal and so dangerous considering they are driving a massive truck) as they were moving so slowly and triple handling everything - i am not blaming the movers themselves, the management is to blame for these poor men being exhausted! My husband even helped them pack up as they were just moving so slow due to exhaustion. The man in the office ended up screaming at me until I burst into tears and apologized.

I have never wanted people out of my house more! We helped them unpack, and even though the unpack was mainly straight into the garage with drive-up access, it still took hours longer than it should have. I am now down 1.2k, exhausted, still moving items myself and will be for the next week to make up for their incompetence. This isn't even covering the damages done, which they refuse to cover as they claim they "fixed it" (put tape on it).

Due to prior interactions with this company, and being legitimately afraid of the management in the office, i will not be making any attempts to contact them again for a resolution.

Please avoid this company if you value your time, possessions, or yourself!

Move size: 3 Bedroom Home Service cost: $1222

I am so sad to have to write this review but after months of trying to resolve this issue I have no choice.

This company delivered a sideboard to our home and dropped it on the floor ,badly scratching the parquetry floor.

One of the guys was not even wearing safety shoes .

They complained about how heavy the item was, even though I had given exact details of the specifications .

When we complained on the spot they refused to leave without being paid.

Just today after at least 16 calls to the office asking for a dignified response I received an email saying that because my complaint was not received within 24 hours they have no obligation to help me.

Please think carefully before using these people. They say they are stress free… they are not!

They have caused us so much anguish and we now have been left with a ruined floor and not one offer to help, even though they advertise they are fully insured!

Very very poor customer service.

BEWARE people!

Move size: Partial Move Service cost: $200

Be very careful.   Shonky & Shonky.

These guys provide VERY poor service,

the guys on the truck are not trained & Very slow, not good when you're paying an hourly rate.

The guys took more that twice as long as the company we used 12 months ago

And the got lost between homes.

They're are after your money! $$$

They kept 2 items on the truck & wanted payment before they unloaded the items.

Shonky

Use someone else.

Move size: 3 Bedroom Home Service cost: $1000

Horrible experience! Avoid at all costs. They are completely unprofessional and take advantage of people in a vulnerable position.

We had an awful experience with Ace Movers. The head office has been completely unprofessional and added stress to the already stressful process of moving.

The truck was not adequate for our possessions, so on the day we had to hire a trailer at our cost to move the remaining things. We were quoted 5-7 hours and we were charged for 8.5. There was damage to multiple items of furniture. Boxes labelled 'this way up' and 'fragile' were completely disregarded. We paid the additional charge for stairs but all of the furniture items were left downstairs.

The worst part has been dealing with them after the move. It took over a week for them to send the receipt and since then they have not responded to any of my emails.

I would avoid Ace Movers at all costs, moving is a really stressful time and they just add to it.

Move size: 2 Bedroom Home Service cost: $1400